Sewer Root Removal Richmond, VA

“Was having some trouble with our septic system and asked Stemmle to come out and provide a second opinion on the issue, and provide a repair quote. We were told it would be $79 to have someone come by and talk with us. They gave us a date and time, and we met them at the house. However, the person who arrived was just a pump-guy, turns out their septic specialist wasn’t available, so he charged us $289+, pumped our tank and left. We setup a second appointment, left work t o be home during the service window, but found he had already come and left. We never got a quote or anything in writing as to the issue or a recommended fix. I called back and was told it would take some time to figure out what they wanted to do to fix it. I wanted three more weeks and nothing, then hired a different contractor. I’m now trying to get my wasted $289 back.”